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GENERAL PRIVACY INFORMATION
First Credit Union is committed to ensuring the confidentiality, privacy and protection of the personal information of all members and other individuals whose personal information is held or controlled by us.
In order for us to provide you with an extensive range of products, we need to know who you are and what you need. To do this, sometimes we require you to provide us with personal information beyond your name and address. For example, to provide you with an investment product, we must request your social insurance number. To provide you with a mortgage or line of credit, we need to access your credit history and financial status.
We understand your concerns in providing this information. Your privacy and the security of your information is very important to us and we will do all we can to protect your information.
Need to Know More?
For more information, read our Privacy Brochure which includes the Frequently Asked Questions.
Any Questions?
If you have any questions or concerns, please contact the First Credit Union's Privacy Officer.
Email: privacy_officer@prcu.com
Telephone: 604-485-6206
Toll Free: 1-800-393-6733
PROTECTING YOUR IDENTITY
Identity theft is a growing crime. What can you do to protect your identity?
- Never give out your credit card information over the telephone or internet if you did not initiate the call.
- Never give out your PIN number over the telephone or internet. We would never ask for it.
- Check your bank statement each month to verify your transactions.
- Shred all documents containing your personal and financial information.
- Don't carry your social insuruance number and birth certificate with you. Store them in a secure location such as a safety deposit box.
- At least annually check your credit report to verfiy activity. Credit information can be obtained once a year at no charge from Equifax Canada at www.equifax.ca or
1-800-465-7166, or Trans Union of Canada at www.tuc.ca or 1-800-663-9980.
- Promptly remove your mail from your mailbox and ask Canada Post to hold it if you're going away for some time.
Your security is important to us. Please contact your branch staff if you have any questions or if you would like further information on this subject.
PHONEBUSTERS
Unsure if a telephone call or an email is legitimate?
Contact PhoneBusters.
Established in January of 1993, PhoneBusters is a national anti-fraud call centre. PhoneBusters plays a key role in educating the public about specific fraudulent telemarketing pitches.
Contact Info:
www.phonebusters.com
1-888-495-8501
email: info@phonebusters.com
INTERNET BANKING ADVISORY
Remember to always use the "logout" button when exiting internet banking. This will prevent unauthorized access to your account by other users.
SECURITY ALERT - PHISHING!!
Phishing - What is it?
Phishing uses email messages that seem to come from legitimate businesses that you might have dealings with. The messages look authentic with corporate logos and formats similar to the ones used for legitimate purposes.
The typical phishing email will ask for personal information such as account numbers and passwords. Financial Institutions are targeted more than any other industry.
Signs to look for in the email request:
1. Requests for personal information - A legitimate business will not ask for your personal information via an email request.
2. Sense of Urgency -They will often attempt to get people to respond quickly by placing an urgency to the request. For example they might say that your account will be closed within 48 hours if there is no response.
3. Errors - Details are often overlooked such as typos and grammatical mistakes.
4. “Verify Your Account” - If you see these words be suspicious. A legitimate business will not ask for your password, logon name, social insurance number or other personal information.
5. Links - The links you are urged to click on may contain all or part of a company’s name, but it will actually be taking you to a phony web site.
Loss Prevention
If you receive an email from a company or organization asking for personal information, the Powell River Credit Union recommends that you do not open any attachments and that you delete the email. If the email is actually from a company that you deal with and you are concerned about your need to respond, your best option is to follow up by telephone, from a telephone number you have looked up yourself in a telephone book or at www.411.ca. Do not use telephone numbers provided to you by other sources.
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